Delete your Piniverse account
Last updated October 18, 2026
This page explains how to ask Piniverse Inc., the developer of the Piniverse app on Google Play and the App Store and of piniverse.app, to delete your Piniverse account and the personal data that goes with it. You do not need the app installed to make a request.
How to request deletion
1.
Email [email protected] from the email address on your Piniverse account, with the subject “Delete my Piniverse account”.
2.
Include your Callsign (your @name), so we delete the right account.
3.
We reply to confirm we have received it. If you write from a different address, we will ask you to confirm from the address on the account before we delete anything, so that nobody else can close your account.
4.
We delete your account within 30 days of confirming the request and email you when it is done.
In the Piniverse app you can start the same request from Profile → Settings → Delete account, which fills in your Callsign and account ID for you.
If you are a Pioneer
A paid Pioneer membership has to be cancelled before the account is deleted, so that you are not charged again. You can cancel it yourself under Settings → Pioneer membership, or in Google Play → Payments & subscriptions if you subscribed through the app, or ask us to cancel it as part of your request.
What we delete
•
Your name, email address and profile photo.
•
Your Callsign, which is released and replaced with an anonymous one such as “deleted-4f2a9c”.
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Your profile: bio, location, country, name style and linked social accounts.
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Every way of signing in: your password, Google, Apple and Facebook sign-in, passkeys and two-step codes. All your devices are signed out.
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Saved addresses, favourites, price alerts and notification settings.
Your rep card is taken down and you no longer appear in search. A deleted account cannot be signed into or restored. If you want to use Piniverse again later, you can create a new account, including with the same Google or Apple sign-in.
What we keep, and why
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Rep ratings you left for other traders, and ratings others left for you. They are part of the other trader’s record of a trade that really happened, so they stay, shown under your anonymous Callsign and no longer linked to your name, email or profile.
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Records of disputes you were part of, because the other trader’s case depends on them.
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Payment and billing records, for as long as tax and accounting law requires. Card details are held by our payment processor or Google Play, never by us.
Deleting some of your data without closing your account
Much of your profile can be changed or removed at any time in Settings: your photo, name, bio, location and social links. To ask us to delete other specific data, or for a copy of your data, email [email protected]. Your rights are described in our Privacy Policy.
Questions
Email [email protected] or use our Contact page.
Piniverse
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Legal
Piniverse Inc.
Suite #8906
2093 Philadelphia Pike
Claymont, DE 19703